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Travel Forum / Travel Types / Air Travel / December 2007Can you use Delta kiosks w/o a seat assignment?
For US travel, if you have a reservation but no seat assignment on Delta (been told to see the gate agent for seats), can you use the self- service kiosks to check your bags and to print the magic non-boarding pass to get through security, or do you have to wait in the infinitely long lines at the "full-service" ticket counters? == Rich > For US travel, if you have a reservation but no seat assignment > on Delta (been told to see the gate agent for seats), can you use > the self-service kiosks to check your bags and to print the magic > non-boarding pass to get through security, or do you have to > wait in the infinitely long lines at the "full-service" ticket counters? You can select seats at the kiosk. Quoting Delta.com: "Our self-service kiosk gives you a quick alternative to lines at the gate and offers a simple check-in process when checking baggage. You can also: ... Select or change your seat assignments...." <snip> I, however, dislike using them. I don't believe they save time, just airline personnel costs. Often, in the time it takes to figure out how to enter my travel, check luggage and get passes, while some ninny tries to "help," I could be at the front of the full service line... where I'm likely to be faced with a similar interface and not a person. Ag. > > For US travel, if you have a reservation but no seat assignment > > on Delta (been told to see the gate agent for seats), can you use [quoted text clipped - 6 lines] > gate and offers a simple check-in process when checking baggage. > You can also: ... Select or change your seat assignments...." <snip> Right -- but that assumes there are seats available at the time you're at the kiosk. I've been told that airlines regularly block off some seats from being assigned to give the gate agent flexibility to do stuff like keep ticketed infants next to a parent, etc. It's not quite the same as overselling, since the seats are there, they just won't assign them until the last minute. == Rich >> > For US travel, if you have a reservation but no seat assignment >> > on Delta (been told to see the gate agent for seats), can you use >> > the self-service kiosks to check your bags and to print the magic >> > non-boarding pass to get through security, or do you have to >> > wait in the infinitely long lines at the "full-service" ticket counters? >> "You can select seats at the kiosk." > Right -- but that assumes there are seats available at the time you're [quoted text clipped - 3 lines] > the same as overselling, since the seats are there, they just won't > assign them until the last minute. If you can't get a seat thru online check-in or the kiosk, then maybe there are only exit row seats left and they want to size you up, or the flight is oversold at you are at risk of being bumped. In any event, I doubt that Delta will let you have a boarding pass w/o an assigned seat. >>For US travel, if you have a reservation but no seat assignment >>on Delta (been told to see the gate agent for seats), can you use [quoted text clipped - 12 lines] > tries to "help," I could be at the front of the full service line... where > I'm likely to be faced with a similar interface and not a person. Ag. I don't fly DL, but my experience with other kiosks is that it is very fast, once you are familiar with them. On an AA kiosk, I can simply slide my FF card or other ID and a few seconds later, I have a BP. If I want to change my seat or upgrade, it takes a press of another button. It seems that for the agent to do this, they have to do quite a bit of typing. IMHO. It is quite a bit faster to use a kiosk or check in on a website. |
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