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Travel Forum / Travel Types / Air Travel / July 2008Who to contact at AA
Had a flight cancelled d/t weather a few weeks ago. Our trip insurance would really like to pay off for a few things, but we need something from AA saying that yes indeed our flight was cancelled and this is the reason. We have tried the check in when we got on our rescheduled flight the next day. They said go through the customer service tab on the website. Nothing for over a week, including an indication that they got the e-mail and were working on it. Any other suggestions? > Had a flight cancelled d/t weather a few weeks ago. Our trip insurance > would really like to pay off for a few things, but we need something [quoted text clipped - 5 lines] > e-mail and were working on it. > Any other suggestions? Heer's some information. You can go to www.aa.com and click on the "Contact AA" link which will open another window, select "Customer Relations" on the Alphabetical Index on the left and then click on the link "Email AA Customer Relations" Customer Relations Address: AA Customer Relations invites customers to send comments or inquiries via mail, fax or email. U.S. Mail American Airlines Customer Relations P.O. Box 619612 MD 2400 DFW Airport, TX 75261-9612 Overnight Mail American Airlines Customer Relations 4255 Amon Carter Blvd. MD 2400 Fort Worth, TX 76155-2603 Fax Fax: (817) 967-4162 Good luck > > Had a flight cancelled d/t weather a few weeks ago. Our trip insurance > > would really like to pay off for a few things, but we need something [quoted text clipped - 32 lines] > > Good luck Thanks, we'll try it. Hidden in plain sight (g). "paddy_nyr" <mpprpp@yahooc.om> wrote in > Good luck > > begin 666 line_thin.gif > Attachment > ` > end GET RID of the binary please. Thanks > Had a flight cancelled d/t weather a few weeks ago. Our trip insurance >would really like to pay off for a few things, but we need something [quoted text clipped - 5 lines] >e-mail and were working on it. > Any other suggestions? Go to the airport and see if they can print out a report for you there. > Had a flight cancelled d/t weather a few weeks ago. Our trip insurance > would really like to pay off for a few things, but we need something [quoted text clipped - 5 lines] > e-mail and were working on it. > Any other suggestions? Doesn't your insurer have access to this kind of information? The AA Cargo site gives cancellation information. I haven't looked there, but people on FlyerTalk have mentioned it. Send another email or call. >> Had a flight cancelled d/t weather a few weeks ago. Our trip insurance >> would really like to pay off for a few things, but we need something [quoted text clipped - 7 lines] > >Doesn't your insurer have access to this kind of information? While they very well might, if the agreement says that the insured must supply the documentation, what incentive does the insurer have to make it easier? >>> Had a flight cancelled d/t weather a few weeks ago. Our trip insurance >>>would really like to pay off for a few things, but we need something [quoted text clipped - 11 lines] > supply the documentation, what incentive does the insurer have to make > it easier? Not to make it easier, but to verify the cause. Documents can be faked >>>> Had a flight cancelled d/t weather a few weeks ago. Our trip insurance >>>>would really like to pay off for a few things, but we need something [quoted text clipped - 13 lines] > >Not to make it easier, but to verify the cause. Documents can be faked Then you risk going to the slammer for insurance fraud. >>>> Had a flight cancelled d/t weather a few weeks ago. Our trip insurance >>>> would really like to pay off for a few things, but we need something [quoted text clipped - 11 lines] > > Not to make it easier, but to verify the cause. Documents can be faked And they can be "faked" from both sides too. Hertz tried to tap me for $900.00 in damage, until I proved that their documents had been altered. They dropped the issue. I wanted to bust them, but my company said to just let it go. >> While they very well might, if the agreement says that the insured must >> supply the documentation, what incentive does the insurer have to make >> it easier? > >Not to make it easier, but to verify the cause. Documents can be faked Sure. So again, why would the insurer provide contact information for AA to the insured? I'm not saying that the insurer doesn't have the information, just that they don't have an incentive to be helpful in this area. >> Had a flight cancelled d/t weather a few weeks ago. Our trip insurance >> would really like to pay off for a few things, but we need something [quoted text clipped - 10 lines] >I haven't looked there, but people on FlyerTalk have mentioned it. >Send another email or call. Actually, probably not. They try to avoid paying claims and one way of doing that is requiring something like this and hoping that it can't/won't be provided. |
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