Travel Forum / Travel Types / Air Travel / July 2009

http://www.cnn.com/2009/TRAVEL/06/26/obese.passengers.airlines/index.html

Airline policies juggle larger passengers
Story Highlights

* Obesity rates have grown in the last 25 years but plane seat sizes remain
the same

* A growing number of airlines are creating polices to deal with heavier
passengers

* Heavier passengers cost more fuel and space, say some passengers

* National Association of Fat Acceptance says it's unsafe to cram
passengers

By Stephanie Chen
CNN
(CNN) -- You pay for checking your baggage, for snacks and for extra
legroom. Word is one airline has even toyed with charging you to use the
toilet. So it makes perfect sense to some fliers that heavier passengers
should pay for spilling over into the next seat.

Frequent flier Ross Murphy, 54, has been sandwiched between larger fliers
in coach, and he believes they should have to shell out for a second seat.

"They have a right to sit in the seat next to me," said Murphy, who travels
cross-country at least 15 times a year to watch his sons' sporting matches.
"But they don't have a right to sit in my lap."

A growing number of airlines are forcing bigger passengers to pay more as
they cope with the costly and uncomfortable quandary that arises when obese
passengers cannot squeeze into a single coach seat.

With airlines trimming flight schedules -- meaning fuller passenger loads
this summer -- the issue is bound to spur some awkward encounters. Chart:
Compare some of the common airline fees

"It's a growing problem, no pun intended," said George Hobica, president of
AirfareWatchdog.com, a site that is part of Smarter Travel Media LLC, which
provides airfare deals and advice. "Everyone suffers. The obese people
suffer and the people who are skinny and get spilled over on suffer as
well."

U.S. obesity rates have mushroomed during the last 25 years, but the width
of a coach airplane seat has changed little, remaining between 17 and 18
inches in most commercial planes. More than one-third of Americans fall
into the obese category, according to the Centers for Disease Control and
Prevention. This makes traveling in tight spaces vexing for airlines trying
to bolster profits by selling the maximum number of seats.

The Federal Aviation Administration does not regulate seat width, but it
does require passengers be able to sit belted and with both arm rests down
to comply with safety standards.

In April, UAL Corp.'s United Airlines formalized a policy that says
passengers who are unable to safely fit into one seat must pay full price
for a second seat. They may receive it free if the plane has vacant seats.
Flight attendants on the airlines are responsible for making sure
passengers are fitting in their seats and may ask a heavier passengers
requiring two seats to pay extra.

Robin Urbanski, a spokeswoman for United, said the company received 700
complaints in 2008 from passengers who were upset because a larger
passenger encroached on his or her seat.

"This new policy was created for the comfort and well-being of all our
guests on board," Urbanski said.

A survey conducted this year by Europe's low-fare airline Ryanair found a
third of the 100,000 passengers polled believed a "fat tax" should be
instituted, requiring heavier passengers to pay more.

Most U.S. airlines have a policy or plan for dealing with heavier
passengers, though some are not formalized like United's. Officials worry
heavier passengers squished into one seat may pose a safety hazard when a
plane must be evacuated during an emergency.

Southwest Airlines has had a "customer of size policy" for more than 20
years, requiring passengers to buy a second seat on a full plane if their
body crosses the armrest boundary.

The company will issue refunds if unoccupied seats are available, which
they say is the case 97 percent of the time.

Airlines with open seating policies such as Southwest find it easier to
relocate passengers in need of an extra seat. On all airlines, passengers
can buy first-class or business-class seats, which are wider. But those
tickets cost more than a coach seat.

Experts at Boeing Company, an aircraft manufacturer, say 17-inch seats can
accommodate 95 percent of the traveling public. They say studies have found
most seat space invasions happen because of wider shoulders and not
derrieres.

Still, some larger passengers who need more than one seat believe being
charged extra is discriminatory and the airlines are not accommodating the
growing American waistline.

"The airlines need to be making bigger seats," said Peggy Howell, a
spokeswoman for the National Association to Advance Fat Acceptance, a group
based in San Francisco, California. "It's not safe to be cramming us into
two seats."

Lawsuits have been filed by heavier passengers and by those who complain
about large passengers encroaching on their space. The courts have ruled
the airline policies are within their rights.In the United States, there
aren't any discrimination laws to protect obese people, attorneys say. (In
some employment discrimination cases, attorneys have been able to win by
proving obesity was a genetic disease beyond the person's control.)

In 2003, the issue of passenger weight surfaced when a commuter plane
crashed on takeoff from Charlotte, North Carolina, because of excess weight
and a maintenance error. The accident prompted the FAA to increase the
estimated weight per passenger by 10 pounds, including 20 pounds of
carry-on luggage. For example, the average weight for a passenger traveling
in the summer (including carry-on luggage) went from 180 pounds in 1995 to
190 pounds in 2003.

"We realized after that accident that the weights we were using probably
didn't reflect the current state of the American traveling public," said
Les Dorr, a spokesman with aviation safety at the FAA.

In 2004, a CDC scientist studied the effects of obesity on the airline
industry. The scientist calculated his findings based on data revealing the
average weight of an American had increased by 10 pounds in the 1990s. He
estimated the extra weight cost airlines $275 million extra for fuel in
2000. The figures are likely higher today, with fuel costs rising.

Scott Cluthe, 57, who works in the radio industry in Houston, Texas, a city
known for its obesity epidemic, said average-sized passengers should not
have to incur the higher fuel cost caused by the airline's heavier
customers.

"A small child needs to pay for a flight, so why wouldn't an obese person?"
said Cluthe, who flies several times a year, mostly in coach, for personal
trips. "I'm not a discriminatory person, but we have to look at the reality
of the situation. It's getting a little crowded in here."

Some larger passengers don't mind paying for the second seat. Other heavier
fliers argue while tall passengers pay a fee for legroom, the fees are only
a fraction of the price of a entire seat. Air France offers obese
passengers booking a second seat up to 33 percent off the ticket price,
depending on the type of seat and availability.

Mike Vasey of Cheyenne, Wyoming says even some normal-sized people can't
fly comfortably when they are packed in the cabin like sardines. Vasey, 45,
who considers himself a large guy at 400 pounds and over six feet tall,
usually pays for two seats.

"I'd rather be comfortable first ," he said, "and worry about
discrimination later."