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Travel Forum / Travel Types / Cruises / July 2008Question about guaranteed cabin assigment on NCL
I'm taking some friends on a trip on the Norwegian Sun in October. The only cat D Superior Outside Stateroom available at the time I made the reservation was all the way forward, so I reserved a Guaranteed D, figuring that the location couldn't be worse and might be better. Their advanced guest registration page now shows that they have been assigned a cabin, but it is a category E Outside Stateroom, which is smaller than a category D. Are they likely to be reassigned to a larger stateroom before sailing, or should I start agitating now? I decided on the D solely on the basis of NCL's claim that it's larger than the E and F staterooms. Category C is the same size, and the only difference seems to be that C cabins are on higher decks, which isn't worth anything to me. > I'm taking some friends on a trip on the Norwegian Sun in October. The > only cat D Superior Outside Stateroom available at the time I made the [quoted text clipped - 10 lines] > Category C is the same size, and the only difference seems to be that > C cabins are on higher decks, which isn't worth anything to me. They can't put someone in a lower cabin than was guaranteed with the booking ... Once assigned they won't change unless pushed ... so start pushing ... Are you sure the cabin is smaller though ?? My remembrances were they were the same size ... (but for a few exceptions ...) Unless they made some changes ... Anyway ... call them and find out what's going on ... On Jul 19, 6:57 pm, Jack Hamilton <j...@acm.org> wrote: > I'm taking some friends on a trip on the Norwegian Sun in October. The > only cat D Superior Outside Stateroom available at the time I made the [quoted text clipped - 10 lines] > Category C is the same size, and the only difference seems to be that > C cabins are on higher decks, which isn't worth anything to me. >They can't put someone in a lower cabin than was guaranteed with the >booking ... This is NCL.... everything and anything is possible. It is possible that this is part of the new NCL Customer Rapid Appreciation Program...... Version 3.257.  SignatureGeorge Leppla http://www.CruiseMaster.com October 26, 2008 Sleazy 5 http://www.cruisemaster.com/sleazy5.htm Feb. 8, 2009 Solstice Valentine http://www.cruisemaster.com/solstice.htm May 10, 2009 ALASKA http://www.cruisemaster.com/moagc4.htm > On Jul 19, 6:57 pm, Jack Hamilton <j...@acm.org> wrote: > [quoted text clipped - 18 lines] > this is part of the new NCL Customer Rapid Appreciation Program...... > Version 3.257. We got it George you hate NCL ... it's becoming an obsession with you now ... > This is NCL.... everything and anything is possible. It is possible that > this is part of the new NCL Customer Rapid Appreciation Program...... > Version 3.257. >We got it George you hate NCL ... it's becoming an obsession with you >now ... Nope... I don't hate them at all. You might remember years ago that I got pissed off at Royal Caribbean over pollution issues and didn't sell a group on them for 4 years. I'm not to that point with NCL yet. I still sell them and carefully listen to what my customers tell me when they get home. And... I am considering going on an NCL cruise this year just to see for myself if the new initiatives have improved the "cruise product". At one time, I sold more NCL than any other cruise line. Now they are #6 on my list. That has everything to do with NCL's ability to deliver a good value and the feedback I get from NCL passengers than any personal feelings I have. It is just business, plain and simple. If you were a travel agent, wouldn't you pay attention to posts like the one in this thread when recommending a cruise line to your customers? Or... should I just ignore them and go to posting "happy news" and press releases? SignatureGeorge Leppla http://www.CruiseMaster.com October 26, 2008 Sleazy 5 http://www.cruisemaster.com/sleazy5.htm Feb. 8, 2009 Solstice Valentine http://www.cruisemaster.com/solstice.htm May 10, 2009 ALASKA http://www.cruisemaster.com/moagc4.htm > > This is NCL.... everything and anything is possible. It is possible that > > this is part of the new NCL Customer Rapid Appreciation Program...... [quoted text clipped - 19 lines] > Or... should I just ignore them and go to posting "happy news" and press > releases? Just quit taking pot shots when not helping the poster ... In article <db59b34c-9bc9-4cda-897f-21befdc5637d@f63g2000hsf.googlegroups.com>, > Just quit taking pot shots when not helping the poster ... A cruise line that assigns someone a lower cabin than their guarantee category deserves some pot shots. SignatureCharles > In article > <db59b34c-9bc9-4cda-897f-21befdc5637d@f63g2000hsf.googlegroups.com>, [quoted text clipped - 3 lines] > A cruise line that assigns someone a lower cabin than their guarantee > category deserves some pot shots. Are you not the Remote Bastard Of The Year? Charles of RTC said: "Like my smoker co-worker who has not worked for three months now because he has to take oxygen due to diminished lung capacity from years of smoking. Although I feel bad he is ill I don't feel bad about taking his job since he put himself in that situation." Signed Charles The Cold Hearted Bastard > Or... should I just ignore them and go to posting "happy news" and press > releases? >Just quit taking pot shots when not helping the poster ... Point taken. I didn't offer the OP any help in my post but other than repeating what others have told him, there isn't much to add. If he booked with a travel agent, call and get him/her working on it. If he booked directly with NCL... call them and demand to be assigned in at least the category he booked. In the future, I'll try to serve my pot shots with a side helping of pragmatic advice. SignatureGeorge Leppla http://www.CruiseMaster.com October 26, 2008 Sleazy 5 http://www.cruisemaster.com/sleazy5.htm Feb. 8, 2009 Solstice Valentine http://www.cruisemaster.com/solstice.htm May 10, 2009 ALASKA http://www.cruisemaster.com/moagc4.htm >> This is NCL.... everything and anything is possible. It is possible that >> this is part of the new NCL Customer Rapid Appreciation Program...... >> Version 3.257. > >> We got it George you hate NCL ... it's becoming an obsession with you >> now ... > Or... should I just ignore them and go to posting "happy news" and > press releases? George, whether you say it out loud or not, it comes across wonderfully in your post. Say what you think, but don't back pedal. Clay SignatureWarning: keyboard may cause involuntary vowel movement - Clay Ferriola Like Ebay? Try Bidnip. Be sure to put in my email as a referrer! I get free NIPS!! http://www.bidnip.com/a.php?id=44955 Snipe eBay Auctions with Bidnip >> This is NCL.... everything and anything is possible. It is possible that >> this is part of the new NCL Customer Rapid Appreciation Program...... [quoted text clipped - 4 lines] > > Nope... I don't hate them at all. We'll just say you're getting "saucy" in your old age. Signaturehttp://www.bushflash.com/idiot.html >I'm taking some friends on a trip on the Norwegian Sun in October. The >only cat D Superior Outside Stateroom available at the time I made the [quoted text clipped - 4 lines] >assigned a cabin, but it is a category E Outside Stateroom, which is >smaller than a category D. Hi Jack, They should not assign you to a lower category than you booked. You should contact your travel agent immediately and get this fixed. Best regards, Ray LIGHTHOUSE TRAVEL 800-719-9917 or 805-566-3905 http://www.lighthousetravel.com -- > I'm taking some friends on a trip on the Norwegian Sun in October. The > only cat D Superior Outside Stateroom available at the time I made the [quoted text clipped - 10 lines] > Category C is the same size, and the only difference seems to be that > C cabins are on higher decks, which isn't worth anything to me. Dude ... if you used a travel agent to get booked, have them get this fixed NOW! If you booked on your own, then you need to call New Delhi and sit on hold for the hour or two to get it straightened out right away! ;-) SignatureRay Contreras =-=-=-=-=-=-=-=-=-=-=-=-= http://www.coltri-usa.com http://www.rayzplace.com Jack, A "guarantee" is just that... you will get that category or better. If this was somehow changed to a lower category, something is definitely wrong, and needs to be brought to NCL's attention right away. For example, on the Norwegian Sun, category "E" is actually two categories lower than category "D". An upgrade from "D" would be "C" or perhaps "BE" or "BD" or "BC", etc. If you haven't done so already, you or your booking agent need to call NCL and get this straightened up, while there is still availability to indeed provide an upgrade category. Happy sailing... John Sisker - SHIP-TO-SHORE CRUISE AGENCY (sm) (714) 536-3850 or toll-free at (800) 724-6644 & (Agency ID: 714.536.3850) www.shiptoshorecruise.com > I'm taking some friends on a trip on the Norwegian Sun in October. The > only cat D Superior Outside Stateroom available at the time I made the [quoted text clipped - 10 lines] > Category C is the same size, and the only difference seems to be that > C cabins are on higher decks, which isn't worth anything to me. >Jack, > [quoted text clipped - 7 lines] >and get this straightened up, while there is still availability to indeed >provide an upgrade category. The problem turned out to be something different, though still NCL's problem. The cabin that was assigned is a category E according to the ship deck plans on the NCL web site. But if you look at the deck map on Orbitz, it's a category D. And if you call NCL they will tell you it's a D. I guess I'll find out for sure by measuring it when we get on board. So why can't NCL get its deck plans right on its own web site? They must be even less competent administratively than I had previously thought, which hardly seemed likely. It's a good thing the hotel side was run well on the last two trips. > The problem turned out to be something different, though still NCL's > problem. [quoted text clipped - 9 lines] > thought, which hardly seemed likely. It's a good thing the hotel side > was run well on the last two trips. Careful... if you keep talking about incompetence at NCL, people will accuse you of "hating" them. <vbg> I am looking forward to hearing what you think about your cruise. I have heard a few people say things on the ships have improved somewhat. But as you are finding, the back-office end really has not improved at all. SignatureGeorge Leppla http://www.CruiseMaster.com October 26, 2008 Sleazy 5 http://www.cruisemaster.com/sleazy5.htm Feb. 8, 2009 Solstice Valentine http://www.cruisemaster.com/solstice.htm May 10, 2009 ALASKA http://www.cruisemaster.com/moagc4.htm >I am looking forward to hearing what you think about your cruise. I have >heard a few people say things on the ships have improved somewhat. But as >you are finding, the back-office end really has not improved at all. I received email last week telling me that my "e-docs" were ready. So I clicked on the link and got: ===== Server Error in '/EDOCS' Application. Runtime Error Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine. Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off". <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="Off"/> </system.web> </configuration> Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL. <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/> </system.web> </configuration> ===== Not only do they send out email with broken links, they haven't even configured their servers properly - I as a customer should *never* see a page telling me how they should configure their software. My only trips with NCL were on the Pride of Hawaii, which was really NCLA. I thought they did a good job with everything onboard that didn't involve them handling paper correctly. I wonder how the "international" ship Norwegian Sun will be. I hope some of the crew from the PoH managed to transfer over. |
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